GIVE US A SHOUT

Thanks for your interest in MARCIA. For more information about our store or the products we offer, get in touch with us. We look forward to hearing from you.

+62 859 2232 9090

Line@rsx4669p

COMMON QUERIES

WHAT IS THE DIFFERENCE BETWEEN BUYING A MARCIA LOOK AND BUYING INDIVIDUALLY?

Our team of fashion designers produce and compose complete set of looks including accessories, tops, bottoms and shoes. A discount is given to you for buying a Marcia look and would be cheaper than buying each piece individually

CAN I CUSTOMISE MY OWN LOOK?

Yes you may. You will also be entitled to the look discount if your look consist of a top, bottom or dress, accessory and shoe. Kindly contact us and we would be glad to help.

I CANNOT FIND MY SHIPPING LOCATION?

Please contact us through email at hello@marciathelabel.com, our mobile at +62 859 2232 9090 or our line account at Line@rsx4669p

DO YOU SHIP INTERNATIONALLY?

Shipping can be arranged with delivery charges to be borne by the buyer

HOW DO I MAKE MY ORDER?

Kindly choose your size, colour and fabric, and click ‘add to cart’

WHAT ARE THE AVAILABLE MODES OF PAYMENT?

We accept internet banking transfer

CAN I AMEND OR CANCEL MY ORDER AFTER PAYMENT?

To help with your seamless processing and delivery, we apologise that orders cannot be amended or cancelled

WHAT IF I AM UNABLE TO MAKE PAYMENT?

Please contact us through email at hello@marciathelabel.com, our mobile at +62 859 2232 9090 or our line account at Line@rsx4669p

HOW DO I TRACK MY ORDER?

You may track your order on JNE’s website

I HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

You may track your order on JNE’s website. You may also contact us through email at hello@marciathelabel.com and provide us with your order number and we will assist you

CAN I CHANGE MY SIZE AND COLOUR AFTER I RECEIVE MY ORDER?

You can always return your item(s) to us, as long as they reach us within 7 calendar days of the delivery date for local orders. We accept returns for items that are unworn and unwashed, so long as their tags are unaltered and intact. Sale items, intimates, swimwear, accessories, and bags cannot be returned

Do email us at hello@marciathelabel.com with your request and thereafter mail the items back to us.


Upon receipt of your returned order, you may exchange for a different size and colour subjected to available stock

MY ITEM IS DEFECTIVE, WHAT SHOULD I DO?

We are so sorry for this. Please contact us through email at hello@marciathelabel.com, our mobile at +62 859 2232 9090 or our line account at Line@rsx4669p

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